Initial Position
The urbanized downtown site of Curitiba provides one of the most efficient public transportation in comparison to other brazilian capitals. One kind of many Curitiba's bus stops is the »tube« bus stop, which deserves a special attention also for its innovative tube-shaped structure but mainly for motivating social interaction.
The »tube« works like this: The passenger finds the entrance in one end of the tube and pays the operator(cashier) the bus fee(by cash or a city hall magnetic card). The passenger then waits inside the tube and get in the line to the next bus. All of these events lead to a large social interaction between workers, operators, kids going to school, tourists, etc.
Considering the large amount of interaction that occurs in a day-to-day basis, where are the opportunities to benefit all of these users, concerning their happiness, satisfaction, information access and propagation and the understanding of usage and advantage of Curitiba's bus system? How to improve the user's experience, including passengers and operators, with themselves and with each other while waiting for the bus inside the »tube«?
